S
Solaris Hotel
Casual Reguler Front Office
2 months ago
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Important information
Contract type:
Permanent
Salary:
IDR 36,000,000 – IDR 42,000,000 / year
Location:
Kuta, Badung Regency, Bali, Indonesia
Work mode:
Onsite
Published on:
21 August 2026
What they need
- Menyambut Tamu: Menyapa tamu dengan ramah, sopan, dan profesional saat datang atau menelepon.
- Proses Check-in dan Check-out: Membantu proses pendaftaran tamu masuk, verifikasi identitas (KTP/paspor), hingga penyelesaian pembayaran kamar.
- Memberikan Informasi: Menjawab pertanyaan tamu seputar fasilitas hotel, harga, dan lokasi wisata terdekat.
- Menangani Panggilan & Pesan: Menerima telepon masuk, meneruskan pesan, atau mencatat reservasi baru.
- Menjaga Standar Layanan: Memastikan standar operasional prosedur (SOP) pelayanan tetap berjalan ramah dan akurat meski berstatus tenaga harian.
- Koordinasi Tim: Menghubungkan kebutuhan tamu dengan departemen lain seperti housekeeping (kebersihan kamar) atau food and beverage.
- Menjaga Kerahasiaan: Melindungi data privasi tamu dan transaksi keuangan hotel atau kantor dengan aman.
- Penanganan Masalah: Membantu merespons keluhan awal tamu dan melaporkannya kepada supervisor yang bertugas jika membutuhkan tindakan lanjut
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