PT Alpha Solusi Center
Client Resolution Officer - English Speaker
1 month ago
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Important information
Contract type:
Freelance / Contract
Salary:
IDR 32,400,000 – IDR 48,000,000 / year
Location:
Surakarta, Surakarta City, Central Java, Indonesia
Work mode:
Onsite
Published on:
12 September 2026
What they need
About the role
Client Resolution Officer berperan sebagai konsultan dan negosiator antara perusahaan dengan pelanggan terkait pelayanan yang telah diberikan. Kemampuan komunikasi, negosiasi, dan problem solving akan sangat menunjang dalam pelayanan kepada pelanggan.
Key responsibilities
- Melakukan panggilan telepon melalui sistem, whatsapp, sms, atau media lain yang telah disiapkan
- Melakukan negosiasi kepada pelanggan
- Menjawab keluhan pelanggan terkait kendala pembayaran
- Menjadi problem solver terkait kendala keuangan yang dihadapi pelanggan
- Melaporkan dan membuat list prospek pelanggan
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