Citra Prabawa Utama
Communications Support & Collection Specialist
2 months ago
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Important information
Contract type:
Permanent
Salary:
IDR 28,800,000 – IDR 43,200,000 / year
Location:
Malang, Malang City, East Java, Indonesia
Work mode:
Onsite
Published on:
12 August 2026
What they need
Menghubungi pelanggan secara berkala melalui panggilan telepon atau saluran komunikasi digital dengan tutur kata yang sopan, profesional, dan persuasif.
Membantu pelanggan menganalisis kendala pembayaran mereka dan memberikan opsi solusi finansial yang sesuai dengan kebijakan perusahaan.
Melakukan negosiasi taktis untuk mencapai kesepakatan waktu pelunasan pembayaran yang saling menguntungkan (win-win solution).
Mencatat setiap histori komunikasi dan status pembayaran pelanggan ke dalam sistem manajemen internal secara akurat dan rapi.
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