PT Citarasa Kuliner Indonesia (Cimol Bojot AA)
CRM Team Leader
Skills
18 days ago
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Important information
Contract type:
Freelance / Contract
Location:
Bandung, Bandung City, West Java, Indonesia
Work mode:
Onsite
Published on:
8 October 2026
What they need
Bertanggung jawab mengelola dan mengoptimalkan program Customer Relationship Management (CRM) melalui pengelolaan database, analisis dan segmentasi pelanggan, serta implementasi program komunikasi dan loyalitas berbasis data, guna meningkatkan engagement, retensi, dan nilai pelanggan serta mendorong pertumbuhan penjualan di seluruh kanal PT Citarasa Kuliner Indonesia
Requirements
- Pendidikan minimal S1 di bidang Marketing, Manajemen, Bisnis, atau bidang terkait
- Memiliki pengalaman minimal 2–3 tahun di bidang CRM, Digital Marketing, atau Customer Management, dengan pengalaman memimpin tim
- Memahami konsep customer lifecycle, segmentation, retention strategy, dan loyalty program
- Mampu mengolah dan menganalisis data (Excel, Google Sheets, atau tools analitik lainnya)
- Memiliki kemampuan berpikir analitis dan problem solving yang kuat
- Terbiasa bekerja dengan target dan berbasis KPI (retention rate, repeat order, conversion, dll)
- Familiar dengan CRM tools atau platform digital (nilai tambah)
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