PT Data Utama Dinamika
Customer Relationship Officer
Skills
9 days ago
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Important information
Contract type:
Permanent
Location:
Semarang, Semarang City, Central Java, Indonesia
Work mode:
Onsite
Published on:
16 October 2026
What they need
Client Retention & Relationship Management: Menjaga relasi yang baik dan berkelanjutan dengan existing client untuk memastikan tingkat kepuasan layanan tetap tinggi dan meminimalkan angka churn (pemberhentian langganan).
Account Expansion & Upselling: Menganalisis potensi existing client untuk penawaran upgrade, penambahan site, atau produk/layanan tambahan yang relevan dengan kebutuhan klien.
Pipeline Generation for Sales: Mengidentifikasi peluang prospek baru (lead generation) untuk ditindaklanjuti oleh Account Executive (AE).
Cross-functional Coordination: Berkoordinasi dengan tim Technical Support, Billing, dan Operation untuk memastikan setiap kendala atau permintaan klien tertangani dengan cepat dan tuntas.
Reporting & Market Feedback: Membuat laporan berkala terkait status klien, tren kepuasan, serta feedback lapangan untuk perbaikan layanan perusahaan.
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