P
PT Impact Power Mandiri
Customer Service
Skills
CRM
2 months ago
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Important information
Contract type:
Permanent
Salary:
IDR 31,200,000 – IDR 31,800,000 / year
Location:
Surakarta, Surakarta City, Central Java, Indonesia
Work mode:
Onsite
Published on:
8 August 2026
What they need
- Melayani pelanggan melalui live chat/Email dengan cepat, ramah, dan sesuai SOP.
- Menangani beberapa chat sekaligus dengan akurat.
- Mendokumentasikan percakapan pelanggan di sistem CRM.
- Memberikan informasi produk/layanan, menyelesaikan kendala, serta melakukan eskalasi bila diperlukan.
- Menjaga standar SLA response time sesuai KPI.
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