PT Astro Technologies Indonesia
Customer Service
2 months ago
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Important information
Contract type:
Permanent
Salary:
IDR 45,600,000 – IDR 66,000,000 / year
Location:
Jakarta, Indonesia
Work mode:
Onsite
Published on:
28 August 2026
What they need
TANGGUNG JAWAB
Menjaga sikap positif, empati, dan profesional terhadap pelanggan setiap saat.
Menanggapi pertanyaan pelanggan dengan segera
Berkomunikasi dengan pelanggan melalui saluran daring
Menerima dan menyelesaikan keluhan pelanggan.
Memahami keseluruhan produk sehingga Anda dapat menjawab pertanyaan.
Memproses pesanan, formulir, aplikasi, dan permintaan secara daring.
Menyimpan catatan interaksi pelanggan, transaksi, komentar, dan keluhan.
Berkomunikasi dan berkoordinasi dengan rekan kerja jika diperlukan.
Memberikan umpan balik tentang efisiensi proses layanan pelanggan.
Memastikan kepuasan pelanggan dan memberikan dukungan pelanggan profesional.
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