S
Staffinc
Customer Service E-Commerce
Skills
E-commerce WebsitesCRM
9 days ago
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Important information
Contract type:
Freelance / Contract
Salary:
IDR 31,200,000 – IDR 31,800,000 / year
Location:
Surakarta, Surakarta City, Central Java, Indonesia
Work mode:
Onsite
Published on:
16 October 2026
What they need
- Melayani pelanggan melalui live chat/Email dengan cepat, ramah, dan sesuai SOP.
- Menangani beberapa chat sekaligus dengan akurat.
- Mendokumentasikan percakapan pelanggan di sistem CRM.
- Memberikan informasi produk/layanan, menyelesaikan kendala, serta melakukan eskalasi bila diperlukan.
- Menjaga standar SLA response time sesuai KPI.
Job Requirements
- Domisili Solo atau bersedia ditempatkan di Solo.
- Pendidikan minimal D3/S1 lebih diutamakan.
- Memiliki kecepatan mengetik yang baik & multitasking.
- Komunikasi tertulis jelas, sopan, dan profesional.
- Mampu bekerja dengan target & shifting (jika diperlukan).
- Fresh graduate dipersilakan melamar, pengalaman CS Livechat/Email/Call lebih disukai.
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