P
PT. Batavia Daya Makmur
Customer Service Ecommerce
Skills
E-commerce Websites
2 months ago
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Important information
Contract type:
Permanent
Salary:
IDR 31,200,000 – IDR 43,200,000 / year
Location:
Jakarta, Indonesia
Work mode:
Onsite
Published on:
10 August 2026
What they need
- Menangani chat customer melalui Shopee, TikTok Shop, dan WhatsApp.
- Menangani after-sales, termasuk retur, refund, komplain, dan pengajuan banding.
- Memastikan chat customer terlayani dengan cepat dan responsif.
- Melakukan follow-up customer dan membantu meningkatkan rating toko.
- Berkoordinasi dengan tim untuk menyelesaikan kendala customer.
Kualifikasi
- Pendidikan minimal SMA/SMK atau sederajat
- Wajib memiliki pengalaman sebagai Customer Service Marketplace.
- Terbiasa menggunakan sistem Customer Service (CS) menjadi nilai tambah.
- Memiliki kemampuan komunikasi yang baik, ramah, sopan, responsif, dan solutif.
- Mampu menangani komplain dan kendala customer dengan profesional.
- Teliti, cepat dalam merespons, sabar dan bertanggung jawab.
- Bersedia bekerja secara fleksibel, termasuk respons chat di luar jam kerja dan hari libur secara bergantian.
- WFO full-time di kantor area Jakarta Barat.
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