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Customer Service (Mandarin Speaker)

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Onsite

Customer Service (Mandarin Speaker)

HBX

Customer Service (Mandarin Speaker)

12 days ago

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Important information


Contract type:

Permanent

Location:

Tangerang, Tangerang City, Banten, Indonesia

Work mode:

Onsite

Published on:

12 October 2026

What they need


Tanggung Jawab:

-Menangani pertanyaan, keluhan, dan kebutuhan customer secara profesional.

-Memberikan informasi yang jelas dan akurat terkait produk, layanan, harga, serta kebijakan perusahaan.

-Melayani customer dalam Bahasa Indonesia dan Mandarin, baik secara lisan maupun tertulis.

-Mencatat dan memperbarui data customer, riwayat komunikasi, serta status penyelesaian keluhan.

-Menjaga hubungan baik dengan customer dan memastikan kualitas pelayanan yang optimal.

Kualifikasi:

-Pendidikan minimal SMA/SMK atau D3/S1 dari semua jurusan.

-Mampu berbahasa Mandarin secara lisan dan tulisan.

-Memiliki kemampuan komunikasi yang baik serta berorientasi pada kepuasan pelanggan.

-Mampu menangani customer dengan sabar, ramah, dan profesional.

-Mampu mengoperasikan Microsoft Office atau Google Workspace.

-Pengalaman sebagai Customer Service, Admin, atau posisi lain yang berhubungan dengan customer menjadi nilai tambah.

Work Location: In person

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