PT Sampono Alam Globalindo
CUSTOMER SERVICE OFFICER
2 months ago
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Important information
Contract type:
Freelance / Contract
Salary:
IDR 42,000,000 – IDR 49,200,000 / year
Location:
Cimahi, Cimahi Tengah, Cimahi City, West Java, Indonesia
Work mode:
Onsite
Published on:
3 September 2026
What they need
Key responsibilities
- Melayani konsumen melalui tatap muka, WhatsApp, dan telepon
- Menerima & menginput order konsumen
- Mencetak faktur / output order
- Menjawab pertanyaan dan menangani complaint konsumen
- Menangani proses barang retur
- Memberikan informasi produk, new release & program promosi
- Follow-up konsumen yang pasif
- Menjaga kepuasan dan loyalitas konsumen
- Mengelola database & administrasi laporan konsumen
- Mendukung peningkatan penjualan dan menjaga reputasi perusahaan
About you
- Komunikatif dan memiliki kemampuan pelayanan yang baik
- Ramah, responsif, dan mampu membangun hubungan dengan konsumen
- Teliti dalam input order dan administrasi
- Mampu menangani keluhan dengan baik
- Berorientasi pada kepuasan konsumen dan target penjualan
- Mampu bekerja sama dengan tim
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