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Customer Service Supervisor

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Onsite

Customer Service Supervisor

PT. Cantik Pesona Indonesia

Customer Service Supervisor

Skills

CRM

2 months ago

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Important information


Contract type:

Permanent

Salary:

IDR 60,000,000 – IDR 72,000,000 / year

Location:

Jakarta, Indonesia

Work mode:

Onsite

Published on:

26 August 2026

What they need



Customer Service Supervisor

Lokasi: PIK | Penuh Waktu

Tentang Posisi

Memimpin tim Customer service menjadi lebih persuasif dan interaktif kepada pelanggan. Mencari pemimpin yang tegas dalam target, ramah dalam bimbingan.

Tanggung Jawab

  • Memimpin dan membina tim customer service
  • Menetapkan & memantau target penawaran serta penjualan produk harian/mingguan
  • Melatih tim tentang produk dan teknik konsultasi pelanggan
  • Menangani keluhan pelanggan sesuai standar layanan
  • Membuat laporan kinerja team kepada atasan untuk peningkatan performa tim

Persyaratan

  • Pengalaman memimpin tim 2–5 tahun (customer service/retail/beauty)
  • Terbiasa dengan target penjualan
  • Memiliki Laptop pribadi
  • Kepemimpinan tegas serta ramah
  • Terampil dalam komunikasi baik verbal maupun tertulis
  • Menguasai Microsoft Office Terutama Microsoft Excel (sistem CRM/POS nilai plus)
  • Siap kerja shift termasuk akhir pekan

Benefit

  • Gaji + bonus target tim
  • Lingkungan kerja suportif
  • [BPJS & lainnya]


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