DAP Storage Engineer - NetApp

DAP Storage Engineer plays a critical role in driving continuous improvement, operational efficiency, and system reliability across global enterprise storage infrastructures. This role proactively monitors, analyzes, and optimizes storage performance, health, and expenditure. Working closely with cross-functional internal teams (DAP, Edge) and external service providers, the DAP Storage Engineer ensures robust storage operations, rapid incident resolution, and the execution of key strategic infrastructure projects.

Technical Skills

Primary Skills

• NetApp NAS Administration: Advanced storage provisioning (Aggregates, Volumes, SVMs, NAS protocols) and Data Protection/DR execution (SnapMirror, SVM DR, SnapVault, SnapLock).
• SAN & Hyperconverged Storage: Administration and troubleshooting across IBM SAN platforms, SAN switch configuration, VMware vSAN, and replication setup.
• Storage Monitoring & Management Tools: Hands-on experience with ActiveIQ, OnCommand Unified Manager (OCUM), NetApp BlueXP, and VMware Aria Operations (vROps).

Secondary Skills

• Virtualization & Systems: VMware vSphere/vCenter, HPE SimpliVity, Dell VXRAIL.
• Mainframe Support Tools: Rocket TE Mainframe Display / Terminal Emulation.
• Reporting, Analytics & Tools: Power BI, Advanced Excel, Jira for task management.
• Core Methodologies: Information Lifecycle Management (ILM), Storage Resource Management (SRM), Storage Tiering, High Availability (HA), RPO/RTO planning, and Cloud/Hybrid Storage Architectures.

Required Qualifications & Competencies

• Experience: 5+ years of experience in IT service management environments, specifically focused on enterprise storage infrastructure operations and optimization.
• Accountability & Initiative: Self-starter capable of managing storage health, reporting, and operational audits with minimal supervision.
• Analytical & Collaborative: Exceptional data analysis skills paired with strong cross-functional communication for effective vendor and stakeholder management.
• Certifications: Vendor or platform storage certifications (NetApp, IBM, VMware) are a strong plus.

Key Responsibilities

• Storage Monitoring & Operations: Perform regular monitoring of NAS (NetApp), SAN (IBM), and vSAN environments using operational tools. Identify anomalies, report incidents to managed service providers (e.g., Kyndryl), and ensure prompt resolution.
• Capacity & Cost Optimization: Conduct bi-weekly capacity reviews to analyze growth trends, "days to full" metrics, and backup health. Validate Resource Usage (RU) reports and ORION/HENKA billing metrics to ensure strict cost control and accurate vendor billing.
• Infrastructure Optimization & Projects: Lead and support optimization initiatives driven by Architects and Delivery Managers. Perform deep-dive application-level usage analysis to reduce overhead and streamline environment performance.
• Auditing & Reporting: Execute monthly audits to identify and reclaim orphaned disks, unallocated storage, and stale resources across virtualized systems. Maintain operational visibility by tracking tasks in Jira and producing actionable reporting using VMware Aria Operations (vROps) and IDR.
• Mainframe & Decommissioning Support: Assist global mainframe teams with monthly EU regional metrology reports. Validate and reclaim storage associated with VMs during structured decommissioning activities.