Default Manager VP

What Sets Compu-Link Apart

• Supportive, collaborative team culture built on respect and partnership
• Opportunities to learn, build skills, and contribute to meaningful outcomes
• Emphasis on quality, consistency, and reliable support in everyday work

Total Rewards & Benefits

Compu-Link offers a comprehensive and competitive total rewards package designed to support employees’ financial, physical, and emotional well‑being, including:

• Comprehensive medical, dental, and vision coverage with multiple plan options
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA), including dependent care
• 401(k) with employer match and immediate vesting
• Employer‑paid life insurance, disability coverage, and parental leave
• Generous paid time off, paid holidays, and flexible work arrangements

**Compensation:**The salary range for this position is $110,000.00 - $139,000. Actual compensation will be determined based on factors such as job‑related knowledge, skills, experience, and geographic location.

Relocation Assistance: The company does offer Relocation Assistance for this position for eligible candidates who are required to move in order to accept this position. Details will be discussed during the hiring process.

Job Purpose/Summary

The Default Manager will own the execution of critical strategy and operational direction of multiple functions and sub functions relating to Default. Will direct activities that have a direct impact on the achievement of results for areas of responsibility and significant impact on the organization.

Duties and responsibilities

• Ensure representatives are managing anywhere from 50 - 100 calls per day based on call volume.
• Maintain acceptable levels of service both in productivity and quality
• Maintain an impeccable attendance record.
• Knowledge of HECM products
• Hold staff and vendors accountable to SLAs.
• Complaint review for areas of opportunity
• Push efficiencies to reduce manual work
• Presents periodic performance reports and metrics to Executive Management and other leadership.
• Will oversee the Foreclosure, Bankruptcy, Loss Mitigation, and Due & Payable, and Non-borrowing Spouse.
• Will make critical decisions that impact the operational strategies and overall goals in areas of responsibilities.
• Will collaborate with other areas as needed on items that intersect Default work with other staff groups.
• Will work towards continuous improvement.
• Will direct the work of others to achieve results.
• Will collaborate directly with clients and vendors to ensure we are maximizing financials goals of both.

Education & Experience/Training

Familiarity with FDCPA, TCPA, CFPB, and Consumer Privacy Laws

• Bachelor's degree or equivalent experience resulting in advanced knowledge of Defa
• Preferred 10+ years of applicable experience; 5 of which must have been in leadership
• Experience managing external relationships including vendor and client relationship
• Extraordinary intellectual horsepower and relentless drive for continuous improvement; operates with a sense of urgency and bias for action
• Prior Reverse Mortgage experience preferred

Skills and Abilities

Demonstrated strong leadership skills.

• Strong communications skills with internal and external stake holders (clients, vendors, etc.)
• Courage to raise concerns and issues that need to be addressed to ensure sound internal controls, risk reduction and reporting accuracy; ability to make tough decisions
• Prior success in building strong relationships across an organization beyond the area(s) of responsibility
• Outstanding proficiency in critical thinking, problem solving and connecting dots; ability to drill down to true root cause on issues and locations
• You have a strong ability to recognize, attract, and develop high performers.
• You will consistently collaborate and partner with cross-function teams and leaders.
• Ability to organize, prioritize, and distribute workload for optimum efficiency.
• Strong attention to detail
• Ability to motivate staff to achieve their goals. Flexibility to engage remote team members to perform at their best.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

Work is performed in a professional office environment within a secure Federal Government contractor facility onsite in Tulsa. Employees must be comfortable working in an active environment that involves standing, walking, bending, reaching, and computer work. Employees will regularly work with standard office equipment including computers, scanners, photocopiers.

The position is fully onsite in Tulsa, Oklahoma within a secure government-regulated facility and requires successful completion of federal background checks, and fingerprinting, prior to employment.

We do not offer sponsorship at this time.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.