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Front Office

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Onsite

Front Office

D'Svarga Glamping

Front Office

1 month ago

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Important information


Contract type:

Permanent

Location:

Sleman, Warak Kidul, Sumberadi, Mlati, Sleman Regency, Special Region of Yogyakarta, Indonesia

Work mode:

Onsite

Published on:

15 September 2026

What they need


  1. Menyambut tamu dengan ramah, sopan, dan profesional.
  2. Melayani proses check-in dan check-out sesuai prosedur hotel.
  3. Mengelola reservasi kamar, baik secara langsung, melalui telepon, email, maupun platform pemesanan online.
  4. Memberikan informasi mengenai tipe kamar, tarif, fasilitas hotel, serta objek wisata di sekitar hotel.
  5. Menangani permintaan khusus dan keluhan tamu dengan cepat serta berkoordinasi dengan departemen terkait.
  6. Mengoperasikan sistem manajemen hotel (Property Management System/PMS) untuk memasukkan dan memperbarui data tamu.
  7. Memproses pembayaran, membuat tagihan, dan memastikan transaksi tercatat dengan benar.
  8. Menjawab telepon dan mengarahkan panggilan kepada bagian yang dituju.
  9. Berkoordinasi dengan bagian Housekeeping, Food & Beverage, Engineering, dan departemen lainnya agar kebutuhan tamu terpenuhi.
  10. Menyusun laporan operasional harian, seperti laporan okupansi, kedatangan, keberangkatan, dan transaksi kas.
  11. Menjaga keamanan data tamu serta kerahasiaan informasi hotel.
  12. Memastikan area lobby dan front desk selalu bersih, rapi, dan nyaman.

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