L
Lintas Media Danawa
IT Service Desk
Skills
LinuxJiraServiceNow
1 month ago
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Important information
Contract type:
Freelance / Contract
Location:
Jakarta, Indonesia
Work mode:
Onsite
Published on:
25 September 2026
What they need
Job Requirements :
- Memiliki pengalaman sebagai IT Service Desk, IT Helpdesk, IT Support, Technical Support, NOC, atau posisi sejenis.
- Memahami konsep dasar Cloud Computing
- Memahami fundamental networking, seperti TCP/IP, IP Address, Subnet, Gateway, DNS, DHCP, VLAN, VPN, Routing, serta troubleshooting konektivitas jaringan.
- Mampu melakukan basic troubleshooting Windows Server dan Linux Server, seperti pengecekan service, resource utilization, disk space, network connectivity, log, dan basic command line.
- Memiliki pengalaman menggunakan IT Ticketing System / IT Service Management (ITSM) seperti ServiceNow, Jira Service Management, ManageEngine ServiceDesk Plus, Freshservice, atau tools sejenis.
- Memahami proses pengelolaan tiket mulai dari ticket logging, categorization, prioritization, assignment, troubleshooting, escalation, follow-up hingga closure.
- Memahami konsep SLA (Service Level Agreement), termasuk Response Time, Resolution Time, Priority/Severity, SLA Monitoring, dan SLA Escalation.
- Bersedia bekerja dengan sistem shifting
- Dapat bergabung secepatnya
Work Location: In person
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