IT Support

Responsibilities

• Membantu kegiatan rollout/aktivasi dan asistensi pengguna di lapangan yang berkaitan dengan Entra/lingkungan kerja Microsoft.
• Support endpoint Windows 10 dan Windows 11: basic troubleshooting, health check sederhana, dan penyelesaian masalah umum.
• Konfigurasi/validasi Microsoft Outlook (email setup) dan support dasar Microsoft Office (Word/Excel – termasuk formula dasar Excel).
• Troubleshooting konektivitas dasar terkait DHCP client dan pemberian IP.
• Penggunaan Command Prompt atau PowerShell untuk pengecekan dan troubleshooting dasar.
• Pendataan dan dokumentasi kerja secara rapi, detail, dan konsisten (log aktivitas, status, evidence).
• Koordinasi dengan PIC internal Siloam untuk eskalasi issue yang tidak dapat diselesaikan di level support engineer.

Requirements

• Pengalaman IT Support/Helpdesk menangani Microsoft Windows 10 dan Windows 11 minimal 1 tahun.
• Memahami basic troubleshooting Windows 10 dan Windows 11.
• Memahami program Microsoft Office (Excel – formula dasar, Word, dll).
• Memahami DHCP client dan pemberian IP.
• Memahami setup Microsoft Outlook (email setup).
• Terbiasa menggunakan Command Prompt atau PowerShell.
• Detail dan teliti dalam dokumentasi pendataan.

About BitHealth

BitHealth is the digital health solution provider company in Indonesia that specializes in digital health technology and transformation partner to healthcare organization.

Established since 2020, we will continue on developing various breakthroughs which could escalate the effectiveness and efficiency of our health industry in the future.

Our Vision is to be the Indonesia Largest Digital Services Provider in Healthcare with the Mission to help our clients transforming patient experience, operation excellence, and clinical outcome through innovative digital technology.