PT Binajasa Sumber Sarana (BSS Recruitment)
Manage Service Officer
2 months ago
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Important information
Contract type:
Permanent
Salary:
IDR 64,800,000 – IDR 66,000,000 / year
Location:
Jakarta, Indonesia
Work mode:
Onsite
Published on:
28 August 2026
What they need
Bertanggung jawab dalam memantau jaringan dan layanan melalui tools monitoring, menangani serta mendokumentasikan insiden, mendukung maintenance sistem, dan memastikan operasional jaringan berjalan sesuai SOP, termasuk melakukan pengecekan secara onsite bila diperlukan.
Key Responsibility
- Melakukan monitoring rutin jaringan dan layanan menggunakan NMS/tools monitoring.
- Memberikan respon awal terhadap insiden, melakukan troubleshooting dasar, dokumentasi, dan eskalasi ke Engineer.
- Mendukung pelaksanaan preventive & corrective maintenance sesuai jadwal.
- Menyusun daily report terkait status layanan dan aktivitas teknis.
- Menjaga dokumentasi sistem, diagram jaringan, serta inventaris perangkat tetap akurat.
- Melakukan pengecekan onsite secara berkala untuk memastikan kondisi jaringan/perangkat.
- Berkoordinasi dengan Engineer dan tim terkait dalam penanganan gangguan.
- Mendukung administrasi layanan dan mengikuti pelatihan teknis internal.
- Bersedia bekerja shift dan standby sesuai kebutuhan.
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