B
Brink’s Inc
Monitoring ATM
Skills
CRM
2 months ago
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Important information
Contract type:
Permanent
Location:
Jakarta, Indonesia
Work mode:
Onsite
Published on:
8 September 2026
What they need
- Melakukan monitoring status mesin ATM/CRM/CDM secara real-time melalui sistem.
- Mengidentifikasi gangguan (down, error, cash out, dll) dan melakukan eskalasi ke tim terkait.
- Memastikan penanganan gangguan sesuai SLA yang ditentukan.
- Berkoordinasi dengan tim FLM/CIT/teknisi untuk percepatan penanganan.
- Melakukan follow up hingga mesin kembali normal (uptime terjaga).
- Menginput dan mengupdate tiket/incident pada sistem monitoring.
- Menyusun laporan gangguan dan performa ATM (harian/mingguan/bulanan).
- Melakukan analisa awal terhadap penyebab gangguan (troubleshooting basic).
- Memastikan ketersediaan cash ATM melalui koordinasi dengan tim CIT.
- Menjaga akurasi data dan dokumentasi operasional.
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