P
PT. INATEK DIGITAL SEJAHTERA
Quality Co
Skills
Testing & QA
2 months ago
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Important information
Contract type:
Permanent
Salary:
IDR 33,600,000 – IDR 38,400,000 / year
Location:
Yogyakarta, Yogyakarta City, Special Region of Yogyakarta, Indonesia
Work mode:
Onsite
Published on:
19 August 2026
What they need
- Melakukan monitoring dan quality checking terhadap aktivitas agent Collection.
- Melakukan sampling dan penilaian rekaman telepon/chat agent.
- Memastikan agent mengikuti script, SOP, dan ketentuan penagihan yang berlaku.
- Menilai kualitas komunikasi agent
- Berkoordinasi dengan Team Leader, Supervisor, dan HR terkait hasil evaluasi agent.
- Memantau tren komplain customer dan mencari akar masalahnya.
- Memberikan rekomendasi coaching/training berdasarkan hasil monitoring QA.
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