P
PT. Pasifik Sukses Gemilang
Reservation Officer
Skills
AICRM
1 month ago
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Important information
Contract type:
Freelance / Contract
Location:
Medan, Medan City, North Sumatra, Indonesia
Work mode:
Onsite
Published on:
22 September 2026
What they need
Deskripsi Pekerjaan :
- Menangani pertanyaan pelanggan melalui WA, live chat, email & media sosial secara responsif
- Mengelola AI chatbot (Tidio, Intercom, dsb.) & memperbarui template respons otomatis
- Menyelesaikan keluhan ringan & eskalasi kasus ke tim terkait
- Bekerja sama dengan Booking, TPM, dan Housekeeping, Engineering untuk kebutuhan penyewa
- Menyusun laporan dan menyampaikan feedback pelanggan ke tim internal
- Support administrasi dari team operasional baik untuk Housekeeping, Engineering ataupun OTA
Kualifikasi yang dibutuhkan :
- Min. D3/S1 semua jurusan, diutamakan Komunikasi, Perhotelan, Ilmu Komputer
- Pengalaman min. 1 tahun di customer service, layanan digital, atau reservasi hotel
- Terampil menggunakan sistem live chat & CRM (Tidio, Intercom, dsb)
- Paham penggunaan AI Chatbot & familiar dengan Google Workspace, OTA platforms (Airbnb,Traveloka dll)
- Ramah, empatik, sabar, multitasking, serta peka terhadap peluang upselling
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