M
MitraComm
RTFM - Staff
2 months ago
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Important information
Contract type:
Permanent
Location:
Jakarta, Indonesia
Work mode:
Onsite
Published on:
18 August 2026
What they need
Requirement Needs :
- Overtime
- Team Working
- Sociable
- Supple
- Shifting
- Berpenampilan Rapi
- Rolling
Requirement Skills :
- Communication
- Computer (MS. Office)
- English
Responsibilities :
- Monitoring Real time operasional semua layanan yang ada di operasional call center dalam menangani traffic call
- Melakukan pengecekan attendance, adherence dan menemukan ketidaksesuaian setiap agent call center
- Menjalankan action plan/recovery plan saat terjadi peningkatan call
- Membaca & menginterpretasikan kondisi real time dari reporting tools per interval
- Membantu pencapaian target service level baik itu per interval maupun per daily
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