Infomedia Nusantara
Service Quality Grapari Area 4
17 days ago
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Important information
Contract type:
Freelance / Contract
Location:
Makassar, Makassar City, South Sulawesi, Indonesia
Work mode:
Onsite
Published on:
10 October 2026
What they need
Melakukan monitoring dan evaluasi terhadap kualitas pelayanan Customer Service Representative (CSR).
Menilai interaksi pelayanan (tatap muka, telepon, maupun digital) berdasarkan standar kualitas yang telah ditetapkan.
Melakukan audit rutin terhadap proses operasional di GraPARI.
Mengidentifikasi gap/kesenjangan layanan serta memberikan rekomendasi perbaikan.
Menyusun laporan hasil quality control secara berkala (harian, mingguan, bulanan).
Memberikan feedback dan coaching kepada tim frontliner untuk peningkatan kualitas layanan.
Memastikan kepatuhan terhadap SOP, SLA, dan kebijakan perusahaan.
Berkoordinasi dengan Supervisor/Manager terkait peningkatan performa layanan.
Mengelola data dan dokumentasi hasil evaluasi kualitas.
Mendukung implementasi program peningkatan customer experience.
Job Requirement
Pendidikan minimal D3/S1 (semua jurusan, diutamakan Manajemen, Komunikasi, atau terkait).
Memiliki pengalaman minimal 1–2 tahun di bidang Quality Control, Customer Service, atau Call Center (lebih disukai di industri telekomunikasi).
Memahami konsep Customer Experience (CX) dan Service Quality.
Skill Requirement
Public Communication
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