MitraComm
Social Media Specialist - Staff
Skills
23 days ago
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Important information
Contract type:
Permanent
Location:
Jakarta, Indonesia
Work mode:
Onsite
Published on:
5 October 2026
What they need
Requirement Needs :
- Overtime
- Team Working
- Sociable
- Supple
- Shifting
- Rolling
Requirement Skills :
- Communication
- Computer (MS. Office)
- Web Development
Responsibilities :
* Mengawasi operasional CS dan performa layanan sehari-hari.
* Menganalisis performa operasional dan campaign untuk mengidentifikasi tren dan peluang perbaikan.
* Mengembangkan dan mengelola dashboard serta reporting berbasis data.
* Memastikan akurasi data, ketepatan waktu reporting, dan visibility performance.
* Mendorong perbaikan proses, sistem, dan people untuk meningkatkan efisiensi operasional.
* Mengidentifikasi dan mengimplementasikan peluang optimasi untuk meningkatkan customer experience dan kualitas layanan.
* Memantau customer feedback, sentiment, dan engagement, termasuk insight dari social media.
* Menyediakan actionable insights untuk mendukung pengambilan keputusan manajemen.
* Memantau dan melaporkan efektivitas campaign dan overall business performance, termasuk social media performance.
M Hasan Anwar
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