P
PT. AYODYA DIALOG SEMESTA
SUPERVISOR CALL CENTER
1 month ago
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Important information
Contract type:
Permanent
Salary:
IDR 30,000,000 – IDR 38,400,000 / year
Location:
Indonesia
Work mode:
Onsite
Published on:
23 September 2026
What they need
Tugas & Tanggung Jawab
- Minimal D3/S1, diutamakan jurusan Teknologi Informatika, Sistem Informasi, Ilmu Komputer, Teknik Elektro/Telekomunikasi, Logistik, Selain Teknik namun memiliki keahlian di Bidang Telematik atau bidang terkait.
- Pengalaman minimal 3-5 tahun
- Memimpin dan mengoordinasikan keseluruhan tim/regu operasional.
- Menyusun dan memastikan SOP dan escalation flow berjalan lancar.
- Melakukan monitoring terhadap SLA, KPI, dan performa masing-masing regu.
- Menangani dan mengoordinasikan insiden yang bersifat kritis/major dengan stakeholder terkait.
- Menyusun laporan performa harian, mingguan, dan bulanan.
- Mengambil keputusan terkait operasional dan kebutuhan sumber daya.
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