Clinic Supervisor

Jobdesk:

1. Sales Reporting
   • create daily sales report (EOD): revenue by treatment/category/provider, payment method, promo/discount, refunds/voids, deposit.
   • monitor achievement vs target and highlight gaps, abnormal discounts, and cashier variance.
   • coordinate with finance for reconciliation and documentation completeness
2. Usage/Treatment Reporting
   • compile treatment/usage report: sessions by treatment type and provider; capacity utilization (doctor chair time/bed)
     -ensure service documentation completeness (codes,notes, consent as required)
   • flag discrepancies (service delivered vs billed mismatch) for investigation
3. Stock Movement (Iventory Control)
   -control stock in/out for consumables, retail product, high-value clinical items, and device consumables
   -implement FIFO/FEFO, perform critical stock check, and run monthly stock opname with variance explanations
   • manage reorder request and receiving check (quantity, batch,expiry)
4. Manpower Management
   • create and manage rosters for doctor,nurse,therapist,BC, cashier/admin, housekeeping, technician
   • conduct shift briefieng, task allocation, and real-time queue coordination
     -enforce SOP dicipline (attendance, grooming, service standart) and document incidents/escalations to HR/Manager
   • support onboarding and training checklist completion
5. Building & device readiness (routine maintenance coordination)
   -maintain preventive maintenance schedule for device, AC, Electrical, IT/POS peripherals, and clinic facilities
   -coordinate vendors/technicians, track dwontime, and keep service records
   -ensure daily readiness and safety check; escalate any risk immediately
6. General Daily Log Reporting
   -produce daily operations log (eod) : patient volume highlight, sales summary, staffing issue, stock alert, facility/device issue, complaints/incidents, and next day action list.
   • maintain open issues tracker until closure

Qualifications:

1. D3/S1 preferred; strong operational mindset
2. 2-4 years supervisor experience in clinic/beauty/retail/hospitally operations
3. strong excel/google sheet reporting skills (basic formulas, pivot a plus)
4. leadership, attention to detail, integrity (money/stock/data), calm under pressure
5. willing to work shifts, weekends, and peak hours