ATC VCS Field Service Representative

Come Join Our Team! First Division Consulting (FirstDiv) provides program management, acquisition, logistics, field service representative, explosive ordnance disposal, and personnel support services to Department of Defense and Federal Government agencies. We are an SBA-certified Service-Disabled Veteran-Owned Small Business and Small Disadvantaged Business, a Great Place to Work, and an Inc. 5000 fastest-growing company. With a 4.8 Glassdoor rating, FirstDiv puts its people first.

Responsibilities

• Deliver classroom, hands-on, refresher, sustainment, and train-the-trainer instruction on Air Traffic Control Systems for VCS operators, maintainers, and administrators.
• Develop, modify & update training as needed.
• Teach system operation, configuration, monitoring, preventive maintenance, fault isolation, troubleshooting, component replacement, and restoration.
• Conduct practical exercises and proficiency checks; maintain training records and recommend improvements to course materials.
• Support system installation, checkout, upgrades, configuration changes, acceptance activities, and interpretation of alarms and technical documentation.
• Troubleshoot IP networking, radio, telephony, server, gateway, audio, workstation, and related VCS interfaces; document and escalate complex issues.
• Build effective relationships with military, civilian, engineering, and contractor stakeholders while safeguarding Government and company equipment.
• Support ISO 9001 quality management and continuous improvement requirements.

Requirements

Must have a Secret clearance.

• Spend up to 5 months at a time in overseas locations.
• Five or more years of relevant experience in military or air traffic control communications, radio systems, telecommunications, networked systems, electronics maintenance, IT, or a related field.
• Demonstrated technical instruction or hands-on training experience.
• Working knowledge of TCP/IP, addressing, switches, routing concepts, and network troubleshooting.
• Ability to interpret system architecture, wiring diagrams, technical manuals, and maintenance procedures.
• Strong communication, customer service, instructional, troubleshooting, and independent work skills.
• Associate or bachelor’s degree in a related technical discipline preferred; significant military or commercial experience may substitute.
• U.S. citizenship and ability to obtain and maintain required security, installation, network, passport, visa, and country-specific credentials.
• Ability and willingness to travel domestically and internationally for extended assignments at military and operational sites.

Preferred: CERTIUM VCS or product experience; air traffic control, military communications, VoIP/SIP, server administration, cybersecurity, technical instructor, equipment fielding, or OCONUS support experience.

Travel Required

• 2 months of paid training provided in Columbia Maryland to start
• 100% travel
• Spend up to 3 months at a time in overseas locations

Benefits

Benefits

Medical, dental, vision, life insurance, short- and long-term disability, holidays, paid time off, and a 401(k) plan with company match.

First Division Consulting is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All fully qualified applicants will receive equal consideration for employment in accordance with applicable federal, state, and local laws prohibiting discrimination by protected classes.