Cocktail Server

POSITION SUMMARY

Cocktail Server will meet and greet guests in a timely manner. Perform duties with friendly, polite, personalized, and passionate guest service. Convey positive body language; use good posture. Have an enthusiastic attitude while personalizing service to the guest. Must adhere to all policies and procedures.

***Indian Preference:***The Bishop Paiute Tribe’s Wanaaha Casino is an Equal Opportunity Employer within the confines of the Indian Preference Act and the Bishop Paiute Tribal Employment Rights Ordinance No. 1992-01 (as amended on June 28, 2012) and the Indian Self Determination and Education Assistance Act (24 U.S.C. 450, et seq.), 25 CFR 271.44 and other relevant laws.

ESSENTIAL FUNCTIONS

• Provide fast, friendly, professional, and responsive customer service to all guests.
• Ensure all customers receive the correct drink as requested. Serving guests with proper identification. You must check the ID of patrons who look “under 30”.
• Responsible for all cash and credit transactions on gaming floor. Must input all drink orders into POS system.
• Monitoring alcohol consumption and determining intoxication levels. Offer non-alcoholic beverages to individuals who may be intoxicated. Notifying supervisors of any guest who may be intoxicated.
• Make systematic, organized rounds. Maintain 20-minute round times while making two, ten-minute loops through your station.
• Communicate with management regarding any area in need of special attention to better facilitate excellent guest service.
• Complaints should be handled in a professional manner. Report all problems with any guest to a Supervisor immediately.
• Retrieve and return all glassware to bar.
• Clean and stock service area.
• Abide by all liquor laws and policies.
• Promotes current casino events and specials and can give guests directions to all casino areas.
• Must be able to work any shift including splits, evenings, weekends, and holidays according to business needs.
• Sustain a courteous attitude and pleasant demeanor in all relations including guests and colleagues.
• Attend all mandatory meetings.
• Cross-training to perform other job functions within the F&B Department.
• Perform other duties as assigned by management.

SUPERVISORY RESPONSIBILITIES

None

EDUCATION AND EXPERIENCE

• High School Diploma, HSED or GED is required.
• Must be 21 years of age or older.
• One-year previous experience in serving and/or bartending related job duties.
• Ability to work well under pressure.
• Ability to accurately take beverage and food orders.
• Will be willing to train the right individual.

OTHER REQUIREMENTS

• ABC (Alcoholic Beverage Control) Training is mandatory within first 30 days of employment.
• Food Handler’s Card is mandatory within first 30 days of employment.
• Must pass Title 31 within first 30 days of employment.
• Must possess ability to interact with the public and fellow employees, demonstrating respect, and tact, courtesy.
• An excellent appearance is required and must always be in proper uniform and always be friendly and courteous.
• Ability to maintain confidentiality in all matters.

Able to hear and speak effectively in a noisy environment.

• Must be able to work various schedules, on an as-needed basis; as work schedules could vary and will involve day, evening, or nighttime hours during the week and/or on weekends.
• Must meet requirement to qualify for a Bishop Paiute Gaming License. Must pass an extensive background check.
• Must pass pre-employment drug test.

PHYSICAL REQUIREMENTS

To perform this job successfully; the Team Member must be able to perform each essential duty satisfactorily. The demands described here are representative of those a Team Member encounters while performing the essential functions of the job.

• Repetitive lifting, carrying, and balancing of service tray, up to 20 pounds using one hand.
• Performing physical activities that require considerable use of your arms and legs and moving whole body.
• Bending and stooping.
• Standing and walking for duration of shift.