Waterstone LSP, LLC

Company Description
Waterstone LSP, LLC provides comprehensive SBA lending services and solutions to community banks, emphasizing relationship banking and long-term partnerships. The firm’s experienced professionals support the full SBA lending lifecycle, including business development, underwriting, packaging, closing, servicing, and liquidation. By working closely with bank management, loan officers, support staff, and small business applicants, Waterstone LSP helps drive results that positively impact profitability. The company enables banks to offer SBA lending products that meet small business needs while reducing capital risk and increasing profits. Through an outsourced model, banks can build SBA lending capabilities one loan at a time without increasing staff or fixed operating costs.
Role Description
SBA Servicing Manager is responsible for the leadership, oversight, and execution of all SBA loan servicing operations throughout the life cycle of the loan portfolio. This role manages loan servicing, payment processing, SBA regulatory compliance, accounting reconciliation, reporting, secondary market activities, treasury management, and bank partner relationships. The position serves as a key operational leader, ensuring the accuracy, integrity, and compliance of servicing activities while maintaining exceptional service to borrowers, lending partners, investors, and internal stakeholders.
Essential Duties and Responsibilities
SBA Loan Servicing Management
<ul>
<li>Direct and oversee all servicing activities for SBA loan portfolios.</li>
<li>Manage borrower payment processing, loan payoffs, principal reductions, interim interest payments, and payment reconciliations.</li>
<li>Ensure timely and accurate posting of loan activity within servicing platforms and accounting systems.</li>
<li>Oversee delinquency management, NSF transactions, payment reversals, and loan repurchases.</li>
<li>Maintain loan servicing records and documentation in accordance with SBA requirements and company policies.</li>
<li>Monitor portfolio performance and identify servicing issues requiring corrective action.</li>
</ul>
SBA Compliance and Reporting
<ul>
<li>Ensure compliance with SBA Standard Operating Procedures (SOPs), servicing requirements, and investor reporting obligations.</li>
<li>Oversee preparation and submission of SBA Form 1502 reports and FTA reporting files.</li>
<li>Manage guarantee fee submissions, repurchase transactions, and related Pay.gov activities.</li>
<li>Maintain audit-ready records and supporting documentation.</li>
<li>Support internal, external, and SBA audits by validating data accuracy and ensuring documentation completeness.</li>
<li>Develop and implement processes that strengthen operational controls and regulatory compliance.</li>
</ul>
Financial Management and Reconciliation
<ul>
<li>Oversee servicing accounting activities, including journal entries, reconciliations, and financial reporting.</li>
<li>Ensure accurate reconciliation between servicing systems, bank accounts, and accounting records.</li>
<li>Review and approve monthly financial statements, balance sheet reconciliations, and transaction reporting.</li>
<li>Monitor servicing fee collections, borrower deposits, operational expenses, and remittance disbursements.</li>
<li>Maintain strong internal controls related to cash handling, payment processing, and financial reporting.</li>
</ul>
Loan System Administration
<ul>
<li>Oversee administration and integrity of loan servicing systems, including PCFS Loan Manager and related platforms.</li>
<li>Ensure accurate setup of newly originated loans and ongoing maintenance of loan records.</li>
<li>Approve updates related to payment activity, interest rate changes, deferments, balance adjustments, and loan conversions.</li>
<li>Review month-end servicing reports, trial balances, billing statements, and portfolio reporting.</li>
</ul>
Bank and Business Partner Relationship Management
<ul>
<li>Serve as the primary servicing contact for participating banks, investors, and strategic partners.</li>
<li>Coordinate payment remittances, reconciliation activities, reporting obligations, and issue resolutions.</li>
<li>Maintain strong relationships with lending partners while ensuring service quality and operational efficiency.</li>
<li>Collaborate with internal departments to support loan servicing objectives and portfolio performance.</li>
</ul>
Secondary Market and Loan Sale Operations
<ul>
<li>Manage SBA loan sale transactions and secondary market servicing requirements.</li>
<li>Coordinate documentation preparation, investor communications, and post-sale servicing activities.</li>
<li>Oversee commission tracking, reporting requirements, and compliance with secondary market standards.</li>
<li>Ensure accurate timing of payoffs, settlements, and investor remittances.</li>
</ul>
Treasury and Cash Management
<ul>
<li>Oversee ACH transactions, account transfers, check processing, and daily cash management activities.</li>
<li>Monitor incoming and outgoing funds to ensure proper funding and timely disbursements.</li>
<li>Maintain transaction records and supporting documentation to meet audit and compliance standards.</li>
<li>Manage borrower deposit accounts and ensure proper allocation of funds.</li>
</ul>
Disbursement Management
<ul>
<li>Review and approve loan disbursements and related documentation.</li>
<li>Ensure supporting evidence and proof-of-payment requirements are satisfied before approval.</li>
<li>Monitor disbursement activity to ensure accuracy, compliance, and risk mitigation.</li>
</ul>
Leadership and Operational Excellence
<ul>
<li>Lead and develop servicing staff while promoting accountability, accuracy, and customer service excellence.</li>
<li>Establish servicing policies, procedures, and performance standards.</li>
<li>Identify opportunities for process improvement, automation, and operational efficiencies.</li>
<li>Provide regular portfolio and operational reporting to executive leadership.</li>
<li>Participate in strategic initiatives supporting portfolio growth and servicing scalability.</li>
<li>Perform additional duties and projects assigned.</li>
</ul>
Required Qualifications
<ul>
<li>Bachelor’s degree in finance, accounting, business administration, or a related field preferred.</li>
<li>Minimum 7–10 years of SBA loan servicing, commercial lending operations, banking, or related experience.</li>
<li>Minimum 3–5 years of management or supervisory experience.</li>
<li>Extensive knowledge of SBA 7(a) loan servicing requirements and reporting obligations.</li>
<li>Strong understanding of loan accounting, reconciliations, treasury management, and financial reporting.</li>
<li>Experience working with loan servicing platforms and accounting systems.</li>
<li>Advanced proficiency with Microsoft Excel and financial reporting tools.</li>
<li>Strong analytical, organizational, and problem-solving skills.</li>
<li>Ability to manage multiple priorities in a fast-paced environment.</li>
<li>Excellent communication and relationship management skills.</li>
</ul>
Preferred Qualifications
<ul>
<li>Experience managing multi-bank or multi-investor SBA servicing portfolios.</li>
<li>Knowledge of SBA secondary market operations and loan sales.</li>
<li>Experience with PCFS Loan Manager, QuickBooks, and electronic payment platforms.</li>
<li>Advanced understanding of regulatory audits, compliance reviews, and operational risk management.</li>
</ul>
Key Competencies
<ul>
<li>SBA Servicing Expertise</li>
<li>Regulatory Compliance</li>
<li>Financial Analysis &amp; Reconciliation</li>
<li>Leadership &amp; Team Development</li>
<li>Operational Excellence</li>
<li>Risk Management</li>
<li>Treasury &amp; Cash Management</li>
<li>Process Improvement</li>
<li>Relationship Management</li>
<li>Strategic Thinking</li>
<li>Attention to Detail</li>
<li>Customer Service Orientation</li>
</ul>

SBA Servicing Manager

SBA Servicing Manager

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