Client Relationship Manager

Company Description Langų sistemos UAB is a wholesale company specializing in high-quality window, door, shading, and glazing solutions for residential and commercial projects. The company represents trusted manufacturers from Lithuania and abroad, offering products that comply with the highest quality standards and carry EU performance declarations and CE marking. Over the years, Langų sistemos UAB has been recognized with multiple Lithuanian business awards, reflecting strong financial stability and responsible business practices. Clients and partners benefit from competitive pricing, flexible payment options, and professional technological and technical support. The company emphasizes long-term, principled partnerships, regardless of business volume, and broad opportunities for comprehensive cooperation.

Role Description The Client Relationship Manager is a full-time, hybrid role based in Vilnius, with the possibility to work from home part of the time. This role focuses on managing and developing relationships with existing clients, business partners, and suppliers, ensuring high levels of satisfaction and long-term collaboration. Day-to-day tasks include responding to client inquiries, preparing and following up on offers, coordinating orders and deliveries with internal teams and suppliers, and proactively identifying upsell and cross-sell opportunities. The Client Relationship Manager will monitor contract terms, payment conditions, and delivery timelines, resolving issues quickly and effectively. The role also involves maintaining accurate client records in CRM systems, contributing to process improvements, and supporting sales and business development initiatives.

Qualifications

• Strong client relationship and account management skills, including negotiation, conflict resolution, and customer service.
• Experience in B2B sales or wholesale trade, preferably in construction, windows, doors, or building materials.
• Solid organizational, planning, and time-management skills, with attention to detail and reliability in meeting deadlines.
• Ability to work in a hybrid environment, collaborating effectively with on-site and remote colleagues and partners.
• Excellent communication skills in English and Lithuanian; Russian or other European languages are an advantage.
• Comfort with CRM and ERP systems, Microsoft Office tools, and basic data analysis for client and sales reporting.
• Proactive, solution-oriented mindset, with the ability to work independently and make informed decisions.
• Relevant education in business, management, marketing, or a related field; experience in client-facing roles is strongly preferred.