Executive - Customer Care

CLINICAL COUNSELOR AT NOVA IVI FERTILITY   Job Description   1.     The overall objective of the counselor is to Counsel Couples to ease fears and anxieties and not to have unreasonable expectations from the ART (or have realistic expectations) and help in decision making after discussing all options. 2.     Counseling all IVF and IUI Advised patients - At the time of stimulation, after OPU, ET, BETA HCG, (If negative or positive). 3.     Counsel oocyte donors and perform psychological screening of the egg donors 4.     Maintain all counseling soft copies and document the same in SIVIS 5.     Follow up calls for the Patients with failed IUI / ICSI cycles with the objective of helping them to cope up with the loss and assist them in taking the right decision. 6.     Be a part of monthly clinical meetings at the centre and present the work 7.     Ensure that the patient gets the right information, support and advice through phone call if the patient is not able to meet the counselor, and report to the management required any. 8.     To measure and achieve effectiveness of goals set from time to time 9.     Maintaining customers focus on all times and answering to customer enquiries by using the standard guidelines 10. Assisting management and Team manager with any assigned special projects and providing backup to the counseling department when required 11. Enable the patients to overcome mindsets towards infertility issues and treatments