Inside Sales Coordinator -Export (Temporary - 6 months)

Company Description

Gold Star Line Ltd. (GSL) is a container shipping company specializing in containerized cargo transportation, reefer, and out-of-gauge cargo services within Intra Asia, Africa, East Mediterranean, North America, and the Caribbean. Headquartered in Hong Kong, GSL has a global presence with network agents that cover major regions. The company is known for its dynamic approach, adaptability, efficient transit times, service reliability, and commitment to sustainable growth. GSL is dedicated to delivering the highest level of customer service, providing comprehensive services and professional dedication in a complex market.

Role Description

This is a full-time on-site role for a Business Analyst located in Jakarta. The Business Analyst will be responsible for conducting business analysis, interpreting data and assisting to support the sales team performance. They will work closely with the Sales team and the Country Manager to analyze market trends, forecast sales, and identify opportunities for growth. The analyst will prepare reports, presentations, performance data, and communicate findings to stakeholders.

Job Responsibilities:

• Support Sales Executive on day-to-day basis and act as internal focal point of customers’ contact on administrative work, follow up on quotation and sales enquiries with phone call and email
• Attending phone calls, handling incoming emails and re-directing all relevant enquiries
• Schedule and prepare materials to support Sales Executive for customer meetings
• Create/update agreements and tenders in the respective system and communicate them to concerned parties
• Creating Rate Sheet in each of Particular Trades, updating the market rate situation and space forecast on weekly basis
• Attend to client complaints, follow up for solutions and coordinate with relevant department to solve the issue
• Support on any other ad-hoc duties as assigned by Sales Executive, Sales Manager, Trade Manager and Country Sales Manager.

Job Requirement:

• Hold a bachelor's degree.
• Min. 2 year's experiences as Shipping Line sales or freight forwarder
• Possess good understanding in shipping line business.
• Excellent Communication Skill, English is a must.
• Computer literate: Ms. Office (Word, Excel, Power Point)
• Excellent interpersonal skills and able to handle rejection.
• Having excellent customer service skill.
• Good Analytical thinking