Insurance Operations Specialist

1. Insurance Client Servicing

• Manage day-to-day insurance-related requirements of clients associated with MFDs.
• Act as a point of contact for clients and MFDs for insurance-related queries and service requirements.
• Understand client requirements and coordinate with the relevant teams for timely resolution.
• Maintain regular communication with clients regarding policy status, renewals, documentation, and servicing.
• Ensure a high level of client satisfaction through proactive and responsive service.

2. MFD Coordination

• Coordinate closely with MFDs and financial distributors for their insurance business and client servicing requirements.
• Assist MFDs with insurance applications, documentation, policy servicing, renewals, and other operational requirements.
• Provide regular updates to MFDs on the status of client requests and pending cases.
• Build strong working relationships with MFDs and ensure smooth coordination.

3. Insurance Operations

• Manage the end-to-end operational process for insurance applications and transactions.
• Verify proposal forms, KYC documents, declarations, and other required documentation.
• Coordinate with insurance companies for policy issuance and servicing requirements.
• Track applications and service requests from initiation to closure.
• Follow up on pending cases and ensure completion within defined TATs.

4. Policy Servicing & Renewals

• Handle policy servicing requests such as:

• Nominee addition/change

• Address and contact detail changes

• Policy corrections

• Endorsements

• Policy documents/statements

• Premium-related queries

• Policy status-related requests

• Monitor upcoming policy renewals and coordinate with MFDs and clients.

• Send timely renewal reminders and follow up for renewal payments.

• Maintain records of active, renewed, pending, and lapsed policies.

5. Claims Coordination

• Assist MFDs and clients with the insurance claims process.
• Coordinate with insurance companies/TPAs for required documentation and claim status.
• Track claims and provide regular updates to clients and MFDs.
• Assist in resolving documentation and process-related queries.

6. Insurance Company Coordination

• Coordinate with insurance companies, brokers, TPAs, and other relevant stakeholders.
• Follow up on policy issuance, endorsements, renewals, claims, and servicing requests.
• Escalate unresolved cases and ensure timely closure.