Internal Communication Associate

Core Functions & Responsibilities

• Content Creation & Editing: Assist in drafting, editing, proofreading, and formatting internal communication materials, including staff announcements, SharePoint articles, newsletters, FAQs, quick-reference guides, talking points, presentations, briefing materials, and campaign content.
• Translation of Technical Inputs: Translate operational or technical inputs provided by Subject Matter Experts (SMEs) into clear, concise, and audience-friendly content for review by the National Internal Communications Officer.
• Channel Management: Maintain and update GSSC internal communication channels, including SharePoint pages, distribution lists, and collaborative platforms.
• Leadership Support: Support the development and preparation of communication products for the GSSC Director’s engagements—including talking points, presentations, and key messages—under the guidance of the National Internal Communications Officer.
• Event Coordination: Support the planning and execution of GSSC staff engagement events and internal communications initiatives (such as town hall meetings, staff briefings, feedback sessions, and campaign rollouts).
• Project Tracking: Maintain tracking systems for communication requests, workplans, deliverables, deadlines, clearance workflows, dissemination, and follow-up actions.
• Campaign Implementation: Support the preparation and rollout of internal communication campaigns, service updates, staff awareness initiatives, and organizational announcements.
• Multimedia Coordination: Collaborate with graphic designers, multimedia specialists, and other relevant colleagues to produce engaging visual communication assets.
• Data & Analytics: Collect, organize, and analyze basic communication and engagement metrics (e.g., channel statistics, survey responses, and staff feedback) to support periodic reporting and continuous improvement.
• Inquiry Management: Respond to routine questions regarding internal communication channels, templates, and request processes; appropriately escalate complex, sensitive, or policy-related matters to the National Internal Communications Officer.
• Administrative Support: Provide general administrative and logistical coordination support to the GSSC Internal Communications Unit.
• Other Duties: Perform other related duties as assigned.

Qualifications & RequirementsEducation

• Bachelor’s degree in Communications, Journalism, Public Relations, Marketing, English, or a related field from an accredited academic institution.

Experience

• Minimum of two (2) years of relevant professional experience in internal communications, corporate communications, public information, content development, or employee engagement.

Skills & Competencies

• Communication: Exceptional written and verbal communication skills in English, with meticulous attention to grammar, clarity, tone, and accuracy.
• Content Organization: Ability to synthesize complex or technical information and present it in a clear, engaging, and user-friendly format.
• Technical Proficiency: Proficiency in Microsoft Office applications and familiarity with digital collaboration platforms (e.g., SharePoint, MS Teams).
• Multimedia Awareness: Basic skills or familiarity with graphic design, photography, video editing, or content management systems are considered a distinct advantage.

Work Location: Hybrid remote in Makati