Territory Manager-Customer Support

Territory Manager-Customer Support Job Details | Tata AutoComp Systems Ltd.

By continuing to use and navigate this website, you are agreeing to the use of cookies.
Accept Close

Search by Keyword Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Territory Manager-Customer Support Tata AutoComp Systems Ltd.

About Us

TATA Green Batteries are a product of TATA AutoComp GY Batteries, a joint venture between TATA AutoComp Systems and GS Yuasa International, Japan. These batteries are a combination of TATA AutoComp s extensive experience in the Automotive Industry and GS Yuasa International s superior technological know-how. With a low top-up requirement and being 90% recyclable, Tata Green Batteries allow a hassle-free battery running experience.

Key Responsibilities

A. Customer Service & Complaint Handling

• Manage customer complaints related to battery performance, warranty claims, and service issues.
• Ensure timely resolution of complaints within defined TAT.
• Monitor complaint trends and implement preventive actions.

B. Warranty & Service Operations

• Oversee warranty claim processing, validation, and approvals.
• Ensure compliance with company warranty policies and procedures.
• Coordinate with field service teams and distributors for resolution.

C. Service Network Management

• Manage and strengthen service dealer/distributor network.
• Monitor service quality across regions.
• Conduct regular audits and performance reviews of service partners.

D. Customer Experience & Satisfaction- Drive initiatives to improve customer satisfaction and retention.

• Analyze customer feedback, NPS, and complaint data.

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.