Pro Shop Associate

About Chelsea Piers At Chelsea Piers you will find colleagues who are passionate about what we do. Careers at Chelsea Piers offer unmatched facilities and proven career growth opportunities for people who are passionate about transforming the lives of our community through sports, fitness, and event experiences. We also offer excellent benefits, including medical, dental, and vision insurance; 401(k) matching; paid time off; transportation benefits; tuition assistance; a complimentary membership to Chelsea Piers Fitness; and other exciting venue benefits at Chelsea Piers.

About The Opportunity Chelsea Piers is seeking an energetic, self-motivated, and experienced customer service associate to join the Pro Shop team at Chelsea Piers Sky Rink. In this role, you'll be the go-to resource for skaters of all levels, from first-timers to competitive athletes, helping them find the right gear and keeping their equipment in top shape.

As a Pro Shop Associate you will be expected to:

• Provide excellent customer service to all guests and drive Pro Shop sales
• Perform cash handling and drawer reconciliation
• Receive, stock, and inventory items
• Enhance the overall guest experience while supporting and representing Chelsea Piers
• Assist guests with miscellaneous service needs, including equipment and skate fittings
• Sharpen skates using proper safety gear including protective eye wear
• Keep work spaces clean and clear
• Report any slippage/theft from stock to the Pro Shop Director or Sky Rink General Manager
• The responsibilities and duties described here are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned.

Qualifications

• High school diploma or equivalent
• Interest or background in hockey, figure skating, or fitness
• Outgoing, customer-focused, and hard-working
• Eager to learn and take initiative
• Punctual, professional, and reliable with scheduling
• Collaborative team player
• Able to sit or stand for 2+ hours at a time

Preferred Skills

• 2+ years of retail or customer service experience
• Experience selling and fitting hockey and figure skating equipment
• Experience sharpening or repairing hockey or figure skates
• Experience handling cash and following cash procedures
• Organized and detail-oriented