Customer Service Adviser

Job Introduction

Customer Service Adviser

28.20 hours over four days, Permanent Contract

£21,118.75 - £22.515.79 (FTE £27,709 - £29,542) per annum

Our Customer Service team is a small, friendly team dealing with a variety of enquiries at our Contact Centres in Pershore, Droitwich and Evesham. No two days are the same as we switch between topics and departments. Some days we are subject matter experts and some days we are creative puzzle solvers.

About you

The successful candidate will:

• Be enthusiastic about helping a diverse range of residents and customers
• Have effective oral and written communication skills
• Demonstrate an ability to keep calm under pressure
• Be a great team player

What we can offer

Our staff are at the heart of what we do and are key to ensuring we deliver our We are Wychavon District Council plan (attached) to make a positive difference to our communities, our economy and our environment. We are always looking to recruit, develop and retain the very best talent we can find. So, as well as a rewarding career, we offer a range of attractive benefits, such as:

• Excellent pension scheme with employer contributions
• Generous annual leave entitlement with options to purchase additional annual leave
• Committed training programme and development opportunities
• Onsite nursery with 20% staff discount
• Discounted Gym and swim membership
• Health and Wellbeing support and a Free Employee Assistance scheme including access to counselling services
• Cycle to Work scheme
• Employee Discounts with a range of companies including EE and the Kaarp discount scheme.

We are an employer that values face to face communication, collaboration and connection, therefore all our roles have an office-based requirement with some agile working as part of the role.

Please note: Wychavon District Council does not currently offer sponsorship for candidates without the Right to Work in the UK.

To discuss the post or for further information, please call Jo Franklin on 01386 565417 or 01386 565000

Closing date: Sunday 25 October 2026

Interview date: Thursday 5 November 2026

Please note if we experience a high intake of applications, we may close the role and interview for the position sooner than advertised.