Guest Service Associate

About Kozystay:
Kozystay is a fast growing early stage hospitality technology start-up focusing on the short term rentals industry (Airbnb, etc) for the next generation guests. Kozystay provides premium end-to-end property management, capitalising technology to streamline operational processes.

Kozystay is looking for driven and passionate individuals to join the team. We offer fast career progression opportunities, high performing environment, and good company culture. We are currently looking for Guest Service Associate who will be with day-to-day operations.

Job Description:

• Manage daily property operations, including coordinating housekeeping, maintenance, check-in/check-out, and ensuring units are ready and maintained according to Kozystay standards.
• Handle operational issues and guest/owner requests, coordinate with relevant teams or vendors, and ensure issues are resolved promptly and properly documented.
• Monitor and support operational performance, including unit condition, service quality, follow-ups, and administrative/reporting tasks related to property operations.

Requirements :

• Minimum 1 year of experience in property management, hospitality, hotel operations, or a similar operational role.
• Strong communication and problem-solving skills, with the ability to coordinate effectively with guests, owners, vendors, and internal teams.
• Detail-oriented, proactive, and able to work under pressure, with good time management and willingness to handle operational matters in a fast-paced environment.