Opening For Desktop Engineer

Role & responsibilities

• Handling day-to-day IT issues/problems related to End Users - desktops, laptops, printers, scanners, and other IT equipment for resolution.

• Handling day-to-day issues/problems related to Network LAN, WAN and Wi-Fi

• Providing L1 level support to Head office & Regional offices / branches over remote access & telephone

• Handling L2 level escalations from regional IT team for resolution

• Responsible for daily IT activities of

• Antivirus client Installation and definition updates

• Windows WSUS client installation and patch updates

• Installation / Troubleshooting of software installed

• Hardware-related issues

• Maintaining asset inventory.

• Configuration of user profiles for new joiners.

• Providing remote support for WFH or remote location users.

• Network-related support and basic troubleshooting of network connectivity

• Troubleshooting Internet connectivity issues

• Creating shared drive/folder sharing and providing asset to the users as per the approval.

• VPN client installation and troubleshooting.

• Installation and troubleshooting of various issues with network printers.

• Troubleshooting MPLS connectivity issues within CMS branch locations

• Installing, configuring & troubleshooting Windows servers, Linux servers, VMware,

• Troubleshooting email-related issues of users using POP, IMAP & web clients and Outlook-related issues.

• Supporting in basic troubleshooting of CMS in-house application issues

• Relocating desktops / Printers as per Business approval within CMS Offices and coordinating with Admin/Logistics for asset movement to other locations

• Responsible for Documentation of all IT Infra / User list / Inventory Management / Access Rights / Application / Software List / Change Requests with 100% accuracy

• Ensure daily reporting to IT Manager about daily task lists / Incident Reports Review / Checklist Review

• Documentation of all IT processes and IT tasks

• Co-ordinate with procurement team for procurement of IT assets and interact with vendors for delivery of material

• Co-ordination with Internal Departments and External Vendors.

• Basic Technical knowledge of the following technologies

• Basic troubleshooting techniques for LAN, WAN & WiFi

• AD, DNS, DHCP, TCP / IP, GW

• Hands-on managing switches, routers.

• Active Directory, DHCP, DNS.

• Backup Applications Veritas, Bacula

• knowledge on ITIL Process.

Preferred candidate profile

• Experience in managing IT support of Servers, Desktops, Network.
• Be well-versed in Basic communication skills
• Ability to effectively communicate with end users