Senior IFS Support Consultant

About Wyre Solutions

Wyre Solutions is an IFS Specialised Channels and Services Partner delivering IFS Cloud implementation, upgrade, consultancy and managed support services to customers across the UK and international markets.

As we continue to expand our Sri Lankan operation, we are looking for experienced Senior IFS Support Consultants to join our growing team.

This is not an entry-level support position. We are looking for experienced IFS professionals who can take ownership of complex customer issues, provide high-quality functional or technical consultancy, and act as senior members of our Sri Lanka delivery capability.

You will work from Sri Lanka as part of Wyre's international delivery organisation, supporting enterprise customers across multiple industries and geographies.

The Role

As a Senior IFS Support Consultant, you will take ownership of complex incidents, service requests and customer requirements across IFS Cloud and/or IFS Applications.

You will work directly with customers and other Wyre consultants to investigate problems, identify root causes, recommend solutions and ensure issues are resolved effectively within agreed service levels.

Beyond case resolution, we expect our Senior Consultants to provide technical or functional leadership. You should be capable of handling escalations, advising customers, mentoring less experienced consultants and identifying opportunities to improve the customer's use of IFS.

Key Responsibilities

• Own and resolve complex L2/L3 IFS support cases, including investigation, diagnosis, root-cause analysis and resolution.
• Work directly with customers to understand business problems rather than simply responding to the reported symptom.
• Provide expert functional or technical guidance across your specialist IFS areas.
• Manage incidents and service requests in accordance with agreed SLAs and customer priorities.
• Investigate recurring problems and develop permanent solutions or recommendations.
• Support configuration changes, testing, patches, releases and IFS Cloud updates.
• Identify where incidents require escalation to IFS and manage those escalations effectively.
• Produce clear case notes, technical documentation, knowledge articles and customer communications.
• Participate in customer meetings, service reviews and technical/functional discussions where required.
• Work closely with Wyre's UK consultants, Solution Architects and Technical Architects.
• Mentor and support other members of the Sri Lanka support team.
• Share knowledge across the wider Wyre organisation and contribute to the continued development of our Sri Lankan capability.
• Identify potential improvements, minor enhancements and consultancy opportunities arising from support activity.
• Maintain a strong focus on customer service, ownership and quality.

IFS Experience We're Looking For

We are particularly interested in senior consultants with strong experience in one or more of the following areas:

Functional: Projects; Finance; Supply Chain; Procurement; Inventory; Manufacturing; Service Management; Maintenance; Asset Management/EAM; HCM; CRM; FSM/Mobile Work Order.

Technical: IFS Cloud technical architecture; IFS Applications 9/10; IFS Cloud; PL/SQL and Oracle; integrations and APIs; IFS Connect; REST/OData; customisation and CRIM; reporting; Crystal Reports; Power BI; data migration; troubleshooting and performance analysis.

You do not need to cover every area. We are looking for genuine depth of expertise in your specialist area rather than shallow knowledge across everything.

What We're Looking For

Candidates should have substantial hands-on experience working with IFS Applications and/or IFS Cloud in a consulting, implementation, support and customer-facing environment.

You should be comfortable taking responsibility for a customer problem from initial investigation through to resolution without requiring constant supervision.

Strong written and spoken English is essential because you will communicate directly with international customers and Wyre's UK-based delivery teams.

Experience within IFS Global Delivery, IFS Success/Support, an IFS Partner or an enterprise organisation running IFS would be particularly relevant.

What Makes Someone Stand Out

We are particularly interested in candidates who can demonstrate that they have personally handled complex customer escalations, performed genuine root-cause analysis, advised customers on IFS functionality and taken ownership of problems through to resolution.

IFS certifications are valuable, but practical experience matters more.

We want people who understand both IFS and the customer's business process, consultants capable of challenging assumptions, explaining options and recommending the right solution rather than simply following instructions.

Why Join Wyre?

Wyre is building a significant long-term delivery capability in Sri Lanka rather than simply using Sri Lanka as an offshore resource pool.

Senior members of the team will have the opportunity to play an important role in shaping that capability as the business grows.

You will work with experienced IFS professionals in both Sri Lanka and the UK and gain exposure to complex international IFS Cloud environments across implementation, upgrade, support and continuous improvement.

There will also be opportunities for strong performers to progress into Lead Consultant, Team Lead, Solution Architect and Service Delivery leadership roles as the Sri Lankan operation expands.

If you are a seasoned IFS professional looking to step into a new role with real impact, we would welcome your application.