Service Advisor

Company Description Toyota Kozłowski is an authorized Toyota dealership and service center located in Szczecin, focused on delivering high-quality automotive sales and aftersales services. The company is dedicated to providing reliable, customer-centered support, aligned with Toyota’s global standards of safety, innovation, and performance. Team members work in a professional environment that values trust, integrity, and long-term relationships with customers. Toyota Kozłowski offers opportunities to develop expertise in modern automotive technologies and service processes, supporting continuous professional growth.

Role Description The Service Advisor role at Toyota Kozłowski is a full-time, on-site position based in Szczecin. The Service Advisor will welcome customers, understand their service needs, and translate those needs into clear work orders for the workshop team. Daily tasks include scheduling service appointments, explaining recommended repairs and maintenance, preparing cost estimates, and ensuring timely updates on vehicle status. The role also involves coordinating with technicians, overseeing the service process from intake to handover, and maintaining accurate documentation in the service system. The Service Advisor is responsible for ensuring a positive customer experience, addressing questions and concerns, and supporting overall aftersales performance.

Qualifications

• Strong customer orientation, with skills in Customer Satisfaction and Customer-focused Service.
• Proven experience in Customer Service and effective Communication with diverse customer groups.
• Understanding of Aftersales processes, including service workflows and dealership operations.
• Ability to build trust, explain technical information in clear language, and manage expectations.
• Previous experience in automotive service, dealership, or related field is highly beneficial.
• Comfort working with digital tools and service management systems; attention to detail and accuracy.
• Organizational and time-management skills to handle multiple appointments and priorities.
• Ability to work on-site in Szczecin, collaborate within a team, and maintain a professional, inclusive attitude.