Administration Lead / Office Coordinator

Administration Lead / Office Coordinator

Immediate Start

$75,000 – $85,000 per year | Full-time | Rockingham, WA

Forgepoint Operations Pty Ltd is looking for an experienced Administration Lead / Office Coordinator to join our Rockingham team for an immediate start.

We are ready to appoint now and applications will be reviewed as they are received.

This is more than a basic administration position. We are looking for someone capable, organised and confident who can take ownership of the day-to-day office, look after our customers and enquiries, and help keep the different parts of a busy small business running smoothly.

This position is available now, and we can accommodate an immediate start for the right person.

About Forgepoint Operations

Forgepoint Operations Pty Ltd is a locally owned small business and the operating company behind two trading businesses:

Halo Security WA – providing security doors, screens, shutters, window film and related property security products and services.

Westforge Works – providing fabrication, abrasive blasting, powder coating and other workshop and industrial services.

Our administration function supports both businesses from our Rockingham operation.

We are a practical, hands-on team with a strong focus on customer service, quality work and building efficient systems as we continue to grow.

We want someone who can become a key part of the business and help keep our office, customers, jobs and administration organised.

About the Role

This is a varied, hands-on position for someone who enjoys being involved in the day-to-day running of a small business.

You will be a key point of contact for our customers and work closely with management, installers, workshop staff and suppliers.

Your responsibilities will include:

• Managing incoming phone, email and website enquiries
• Providing friendly and professional customer service
• Following up customer enquiries and outstanding quotes
• Coordinating appointments, bookings and job schedules
• Preparing and processing quotes, invoices and customer documentation
• Monitoring jobs and keeping customers informed
• Using Xero for invoicing and day-to-day accounts administration
• Processing payroll for a small team, including timesheets, leave and routine payroll administration
• Assisting with accounts payable and accounts receivable
• Maintaining accurate customer, supplier, employee and job records
• Liaising with customers, suppliers, installers, tradespeople and workshop staff
• General office administration and document management
• Keeping track of outstanding enquiries, quotes, jobs and administrative tasks
• Supporting management with the day-to-day operation of the business
• Helping maintain and improve office systems and processes
• Making sure important tasks and customer matters don't fall through the cracks

About You

We aren't looking for someone who simply waits for the next administration task to be handed to them.

We are looking for someone who can see what needs doing, stay ahead of priorities and take genuine ownership of the office and administration function.

Ideally, you will have:

• Strong previous administration, office coordination or office management experience
• Good working knowledge of Xero, including payroll
• Experience processing payroll for a small team
• Experience with quoting, invoicing and general accounts administration
• Strong customer service experience
• A confident and professional phone manner
• Good computer, email and Microsoft Office skills
• Strong organisation and attention to detail
• The ability to manage multiple priorities, customers and jobs at the same time
• The ability to work independently and use initiative
• Good communication and practical problem-solving skills
• A hands-on attitude and willingness to help where required

Previous experience within a small business, trades, security, construction, manufacturing, fabrication or service-based environment would be highly regarded.

Working in a Small Business

Being part of a small business means the role is varied.

One minute you might be helping a new customer with an enquiry, the next coordinating a job, preparing an invoice, processing payroll or helping management resolve something that needs attention.

We are looking for someone who enjoys that variety and is comfortable wearing a few hats, solving everyday problems and taking responsibility.

For the right person, this isn't just about completing an admin task list. It's an opportunity to become an important part of the day-to-day operation and help us build strong office systems as the business grows.

The Position

• $75,000 – $85,000 per year, depending on skills and experience
• Full-time position
• Based in Rockingham, WA
• Immediate start available
• Varied role with genuine responsibility and ownership
• Work across two growing trade and service businesses
• Opportunity to become a key member of a small, hands-on team

Apply Now

If you have strong administration and customer service experience, are confident using Xero and payroll, and enjoy taking ownership in a small-business environment, we'd like to hear from you.

Please apply through SEEK with your CV and a short introduction outlining your relevant experience and when you are available to start.

This position is available now. Applications will be reviewed as they are received, and suitable candidates may be contacted promptly.