Admissions & Conversion Officer

Position: Admissions & Conversion Officer

Company: EducateU (an Ed-Tech company under PEN Group)

Location: On-site, Agrabad, Chattogram, Bangladesh

Work Schedule: 1.30 PM to 10:00 PM (BD -Time)

Employment Type: Full-time

Salary Range: BDT 30,000 – 40,000 per month

Reporting To: Operations / Head of EducateU

Role Overview

The Admissions & Conversion Officer will be responsible for managing the end-to-end learner journey at EducateU, from initial enquiry through to enrolment, course access, and ongoing learner support.

This role combines student admissions, course administration, accreditation coordination, operational support, and lead conversion responsibilities. The successful candidate will act as a key communication link between prospective students, enrolled learners, internal teams, freelance course creators, and external accreditation bodies.

The role requires strong organisational skills, attention to detail, and excellent communication abilities, particularly in English, as the position involves regular interaction with international stakeholders.

Key Responsibilities

Administration & Operations:

• Support day-to-day administrative tasks, maintain trackers, records, and internal documentation.
• Process and forward invoices to accounts, maintain financial records, and follow up on queries.
• Provide general administrative support to management and wider teams.

Conversion:

• Engage with prospective learners from website enquiries, campaigns, and referrals, guiding them through course options and enrolment decisions.
• Follow up on leads to maximise conversion rates and re-engage inactive prospects.
• Maintain accurate records of lead activity and conversion progress.

Admissions & Learner Management:

• Manage student enrolments and registrations within the LMS, including setting up learner accounts and ensuring course access.
• Monitor student progress, engagement, and completion status.
• Maintain accurate and up-to-date student records and databases.

Learner Support & Communication:

• Act as the first point of contact for student enquiries, resolving issues related to course access, progress, and academic information.
• Handle all written communication with students and stakeholders in a professional manner.
• Provide guidance on course options and learning pathways.

Accreditation & Course Administration:

• Coordinate submissions of course content to accreditation and awarding bodies.
• Maintain records of submissions, approvals, and renewals.
• Support the identification and engagement of new accreditation partners.

Skills & Experience

Essential:

• Strong organisational and administrative skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks and stakeholders effectively.
• Experience in customer service, admissions, education, or student support roles.
• Comfortable using CRM systems, LMS platforms, and Microsoft Office / Google Workspace.

English Communication Requirement:

• Strong written and spoken English communication skills are essential.
• Ability to communicate clearly and professionally with international students, partners, and accreditation bodies.
• Must be confident handling email correspondence and written documentation in English.
• Basic fluency in English is not sufficient; the role requires working-level professional English proficiency.

Desirable:

• Experience in higher education, online learning, or training organisations.
• Familiarity with accreditation or awarding body processes.
• Experience in sales, lead conversion, or student recruitment.
• Previous experience working in a fast-paced operational environment.

Personal Attributes:

• Highly organised and detail oriented.
• Proactive and solution-focused mindset.
• Strong interpersonal and communication skills.
• Comfortable working in a target-driven and fast-paced environment.
• Customer-focused with a strong emphasis on learner success and satisfaction