Pronix Inc

Hi,
This is Praveen from Pronix Inc !!
Role: Dynamics 365 Contact Center &amp; Copilot Studio Developer
𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞: 3- 10Years
𝐍𝐨𝐭𝐢𝐜𝐞 𝐏𝐞𝐫𝐢𝐨𝐝: Immediate preferred
Full Time – Onsite (No Transport / No Hybrid / No Remote)
Shifts: 2-11PM IST - all 5 days in office
Work Location: Gachibowli – HYD.
Immediate requirement for experienced strong hands-on Dynamics 365 Contact Center + Copilot Studio experience. Avoid generic Power Platform profiles without relevant Contact Center/Copilot Studio experience.
Required Skills
<ul>
<li>Dynamics 365 Customer Service / Contact Center</li>
<li>Microsoft Copilot Studio / Power Virtual Agents</li>
<li>Power Platform, Dataverse &amp; Power Automate</li>
<li>Omnichannel/contact center configuration and routing</li>
<li>AI conversational agents and automation workflows</li>
<li>Bot-to-human handoff configuration</li>
<li>SharePoint, Dataverse and external API integrations</li>
<li>JavaScript for Dynamics 365 form customization</li>
<li>Prompt engineering and AI-generated case/conversation summaries</li>
<li>External knowledge bases and enterprise knowledge retrieval</li>
</ul>
Interested Candidates can share the resume to email : <a href="mailto:praveenl@pronixinc.com" rel="nofollow noopener" target="_blank">praveenl@pronixinc.com</a>
Ph : 9493762639

Dynamics 365 Contact Center & Copilot Studio Developer

Dynamics 365 Contact Center & Copilot Studio Developer

This job is no longer available

Talents

Recruiters

About