Field Services Engineer

Xeikon International designs, produces and sells high-quality digital color production printers. Xeikon is a world leader in industrial and commercial printing like commercial brochures, direct marketing, labels and packaging. In 2015 Xeikon became part of Flint Group.

Xeikon’s pioneering products and services are the foundation of a newly created division to be called Flint Group Digital Printing Solutions. This new division of Flint Group will further broaden the group’s conventional and digital printing solutions, offering a unique proposition of equipment, consumables and services across its global markets.

We are looking for a Field Service Engineer, Netherlands

Mission

After comprehensive training, you will provide first-line customer support to Xeikon customers operating digital presses in their production environments. Your primary objective is to ensure the optimal performance of Xeikon machines, meeting agreed-upon service levels while supporting customers in achieving superior print quality and maximum uptime. A commitment to customer satisfaction is integral to your approach.

Your focus will be on resolving hardware issues, optimizing print quality and implementing preventive maintenance strategies.

Main tasks

• Technical Support at customers.
• Ensuring problem handling
• Taking problem ownership, set up and implement actions till full solution
• Troubleshooting and root causes detection
• Customer Contact
• Escalated problem solving at customer sites
• Remote problem solving over phone and mail contact with the customer
• Providing analysis on problem reporting to 2nd line
• Delivery of Technical services
• Assisting during installation of our machines

Requirements

• English and Dutch; any additional language is a plus

• Some years of experience in machine maintenance or field engineering is considered a plus.

• Capable of working with a multi-meter

• Experience as a mechanical engineer

• Good analytic skills and a quick learner of technical data

• Hands-on mentality and customer-oriented

• Travel to customers located in the Netherlands. On rare occasions in Benelux.

• Located in Randstad, NL

• Work permit

• Analytical skills: Handles information, recognizes certain connections and translates information into relevant analyses and/or actions. Does this with insight which leads to pragmatic and sustainable solutions.

• Ability to learn: pay attention to new information which is related to work, apply this new information effectively

• Risk awareness: Recognizes and acknowledges (un) expected obstacles, hazards and risks related to the people, the organisation and the market. Respect the rules and procedures regarding those risks. Identifies potential risks and takes initiatives to manage their impact within the work area.

• Initiative and responsibility: Spontaneously investigate or try our new possibilities. Work proactively and independently to implement work processes, ideas or solutions. Is involved within their field of expertise. Fulfil commitments and accept the consequences.

• Collaboration, communication, and knowledge sharing : Along with others, contribute to an expected result within and between different teams. Strive for open and fluent oral and written communication. Be willing to voluntarily share information, knowledge, and experiences with others.

• Flexibility: Openness, adapting ideas and methods to changing conditions, influencing the situation and implementing organisational changes. Responds positively to change proposals and participates in changes that affect the working environment.

• Creativity and innovative customer-oriented: Being able to step out of the familiar framework. Recognises the needs of internal and external customers. Develops new ideas that add value to customers and / or the company .

• Result-oriented: Focus on actions and decisions regarding realising expected results. Set measurable goals sharply. Work towards demonstrable results. Keep track and perform work systematically.