Operations Intern

About The Company Se para você a tecnologia existe para melhorar o caminho da vida, para o nosso time também: Seu Caminho, Nossa Jornada.

Acreditamos na tecnologia que conecta gente boa no que faz e que vive a diversidade para criar e compartilhar até os caminhos que a gente (ainda!) nem sabe quais são. Trabalhamos para gerar valor não só para os nossos usuários, mas, sobretudo, para as comunidades que servimos e toda a sociedade, tornando a vida das pessoas melhor com serviços que facilitem seu dia a dia - seja com serviços de mobilidade e entrega (99) ou pagamentos digitais (99Pay).

Para facilitar a vida de milhões de pessoas todos os dias, desde 2018 fazemos parte da DiDi Global Inc., a maior plataforma de tecnologia e transporte por aplicativo do mundo. Somos pioneiros na criação de soluções inovadoras que começam no Brasil e que ganham escala para gerar impacto positivo em mais de 12 países em que a DiDi está presente. Essas inovações passam por sustentabilidade, segurança, inteligência artificial, mercado financeiro e um tanto mais.

Seja para construir projetos do zero ou aprimorar nossas soluções, gostamos de desafios que nos fazem sentir frio na barriga, e é por isso que trabalhamos num ritmo acelerado, com respeito, colaboração e bom humor. Nessa jornada, também nos fortalecemos nas diferentes vivências e opiniões para crescermos juntos, errar rápido, aprender e ajustar o caminho para criar soluções que tragam ainda melhores resultados.

About The Team/role As a Marketplace Operations Intern, you will join 99’s Marketplace Operations team, whose primary goal is to improve the efficiency of our two-wheeler operations. You will also help foster 99’s data-driven culture by conducting analyses, generating insights, and supporting data-informed decision-making in day-to-day operations.

In this role, you'll be...

• Work closely with business teams to identify opportunities for more effective, data-driven decision-making.
• Analyze data to identify patterns, uncover trends, and generate actionable insights that address key business questions.
• Extract, prepare, and organize data, as well as develop data pipelines and dashboards to support analyses and operational needs.
• Develop key performance indicators (KPIs) and monitor the impact and efficiency of features, processes, and operational initiatives.
• Support the management and configuration of incentive programs and help develop strategies to improve day-to-day operational performance.

We're eager to be in touch because you have...

• Currently pursuing a Bachelor's degree in Economics, Engineering, Statistics, Data Analys or a related analytical field, with an expected graduation date of December 2027 or later.
• Strong analytical and structured thinking, with excellent organizational and prioritization skills.
• Strong written and verbal communication skills, with the ability to clearly communicate findings and insights to different audiences.
• Advanced Excel/Google Sheets skills, including pivot tables, lookup functions, and the ability to build analyses from raw data exports.
• SQL proficiency, including the ability to write joins and aggregations and validate analytical results independently.
• Advanced English and fluent Portuguese, with the ability to communicate effectively in both languages in a professional environment.
• Comfortable using AI tools to improve productivity, support analyses, and streamline workflows.

Nice to Have Experience with data visualization tools such as Power BI, Looker, Tableau, or similar platforms.

• Knowledge of Python for data analysis (e.g., pandas) or task automation.
• Basic statistical knowledge for experimentation and impact analysis, including sample size, statistical significance, and confidence intervals.

You'll love working at DiDi because... We create user value

We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant and efficient.

We are data-driven

We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.

Win-win Collaboration

Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.

We believe in integrity

Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.

Growth

We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.

Diversity and Inclusion

Diversity is one of our biggest strengths. Our differences are what make us distinct. We respect each other and believe in equal opportunities for all.

Diversity & Inclusion Diversity is not a vision of the future or something we wish to have one day, it is a non-negotiable value of who we are.

We practice inclusion, plurality, and respect. And we count on the governance of the Diversity Committee, which works together with HR, leadership and identity groups - 99Adapta, 99Afro, 99Cores, 99Mulheres, and 99Mamães. This part of our journey has been written, there remains a long road before us.

We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).