Job Description – SharePoint Administrator (L2/L3 Support)

Position Details

• Position: SharePoint Administrator – L2/L3 Support
• Experience: 6–12 years
• Employment Type: Full-time (Contractual Position)
• Work Mode: Hybrid

Job Summary

We are looking for an experienced SharePoint Administrator to provide L2/L3 administration and technical support for Microsoft SharePoint environments. The candidate will be responsible for managing SharePoint Online, troubleshooting issues, supporting users, and automating business processes using Microsoft Power Platform.

Key Responsibilities

• Provide L2/L3 support and administration for SharePoint Online.
• Manage SharePoint sites, site collections, permissions, groups, libraries and lists.
• Troubleshoot and resolve SharePoint-related incidents, service requests and technical issues.
• Monitor SharePoint environment and ensure availability, performance and security.
• Handle user access, permissions and configuration-related activities.
• Work with PowerShell for SharePoint administration and automation.
• Develop and maintain workflows using Power Automate / Microsoft Flow.
• Support and maintain Power Apps and Microsoft Forms integrations.
• Create and maintain SharePoint solutions, workflows and business processes.
• Prepare reports/documentation and support incident/problem management.
• Collaborate with internal teams and stakeholders for issue resolution and continuous improvement.
• Provide technical guidance for complex L3-level SharePoint issues.

Mandatory Skills

• Strong experience in SharePoint Online Administration
• Hands-on experience in SharePoint Administration
• PowerShell
• Power Automate
• Power Apps
• Microsoft Forms / Microsoft Flow
• Strong troubleshooting and incident management skills
• Good communication skills

Good to Have

• ShareGate
• Metalogix
• Experience in SharePoint migration activities
• Knowledge of Microsoft 365 administration
• Experience working in an MSP / managed services environment

Additional Skills

• MS PowerPoint
• Microsoft 365 ecosystem
• User/access management
• SharePoint security and permissions
• Automation and workflow management

Shift Timings

The candidate should be comfortable working in rotational shifts:

• 6:00 PM – 3:00 AM
• 8:00 PM – 5:00 AM
• 4:00 AM – 1:00 PM

Candidate Profile

• Strong analytical and troubleshooting skills.
• Excellent verbal and written communication.
• Comfortable working in a 24x7 support environment.
• Ability to handle L2/L3 escalations independently.
• Should be able to join immediately or at short notice.

Immediate joiners can be offered for the SharePoint requirement.