Technical Lead SharePoint/.NET Application Support

leads complex development and application maintenance activities for SharePoint and Microsoft technology solutions. The role combines hands-on engineering, L2/L3 production support, technical mentoring, and ownership of critical incidents, service requests, change requests, and problem requests.

Key Responsibilities

• SOLUTION DELIVERY & TECHNICAL LEADERSHIP
• Lead end-to-end solution design and implementation using SharePoint, ASP.NET, ASP, SQL Server, and SQL.
• Develop secure, scalable SharePoint portals, workflows, document management, and collaboration solutions.
• Provide technical direction, mentoring, coding standards, design reviews, and code-quality governance.
• Optimize application and database performance through query tuning, indexing, and design improvements.
• Coordinate testing, releases, deployments, documentation, and knowledge transfer with stakeholders.
• APPLICATION MAINTENANCE & SUPPORT
• Provide end-to-end application maintenance and production support for SharePoint, ASP.NET, ASP related applications.
• Handle incidents through triage, diagnosis, recovery, resolution, closure, RCA, and stakeholder communication.
• Fulfil service requests through assessment, prioritization, tracking, implementation, and timely closure.
• Manage change requests covering impact assessment, estimation, approvals, testing, deployment, and validation.
• Drive problem requests through trend analysis, root-cause identification, known-error management, and permanent fixes.
• Operational & Governance Expectations
• Monitor application availability, health, performance, operational KPIs, and SLA compliance; proactively address risks and recurring issues.
• Collaborate with business, infrastructure, database, security, QA, operations, and vendor teams to resolve production issues and deliver approved changes.
• Maintain support runbooks, troubleshooting guides, solution documentation, knowledge articles, and audit-ready records.
• Promote security, data privacy, regulatory compliance, automation, continuous service improvement, and minimal business disruption.

Required Skills

• Bachelor's degree in Computer Science, IT, Engineering, or related discipline.
• 8-10 years in enterprise application development, maintenance, support, and technical leadership.
• Life Insurance domain exposure is preferred.
• Technical: SharePoint Online/Server; ASP.NET; ASP; SQL Server; SQL; architecture; performance tuning; security.
• Service Management: Incident, service request, change, problem, release, deployment, RCA, SLA, and knowledge management.
• Leadership: Technical mentoring; stakeholder management; client focus; communication; planning; accountability; continuous improvement

We Offer

• Encouraging working atmosphere, engaging activities and extra benefits (e.g. additional medical insurance (covers gym subscription), team events, outreach activities, and other)
• Hybrid work model (work from Vilnius or Kaunas office 3 times per week)
• Open, modern and ergonomic work environment when working from the office with multicultural community
• Opportunity to grow both professionally and personally and continuously develop within the domain
• Salary offer for the candidate is determined based on the predefined salary ranges for the position and depends on the level of competence and experience of the candidate.

Only suitable candidates will be contacted within 7 days from application.

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