Technical | CRM | Dynamics 365 Customer Service

Job Summary We are seeking a skilled and experienced IT professional with expertise in SharePoint Administration, Power Automate, .NET Application Support, and Agiloft Platform Configuration. The ideal candidate will have 3 to 5 years of experience in designing, supporting, configuring, and integrating enterprise applications while collaborating with business stakeholders to translate requirements into technical solutions. � Key Responsibilities 1. SharePoint Administration Development Create, configure, and manage SharePoint Online sites, site collections, and permissions. Design and implement site structures, libraries, lists, content types, and metadata management. Manage user access, role assignments, and security permissions. Develop and customize solutions using SharePoint Framework SPFx. Perform API integrations with internal and external applications. Support SharePoint migration projects using migration tools and best practices. Monitor platform health and perform SharePoint administrative activities. Create technical documentation, user guides, and operational procedures. Conduct user training sessions and provide ongoing support. 2. Power Automate Development Support Design, develop, and deploy Power Automate workflows. Analyze, troubleshoot, and resolve workflow failures and performance issues. Enhance and optimize existing automation solutions. Integrate workflows with SharePoint, Microsoft 365, and third-party applications. Maintain workflow documentation and support governance standards. 3. .NET Application Support Administration Support and maintain .NET-based business applications. Work with SQL Server for database administration, query development, and performance optimization. Develop and maintain SSRS reports. Support applications hosted on AWS infrastructure. Manage and troubleshoot IIS-hosted applications. Perform Single Sign-On SSO configuration and updates. Manage Azure application configurations and environment settings. Coordinate application deployments, upgrades, and production support activities. 4. Agiloft Platform Administration Development Configure, customize, and develop solutions on the Agiloft platform. Design and implement workflows, business rules, and case management solutions. Configure role-based security and access controls. Develop integrations between Agiloft and SaaS platforms using REST APIs and web services. Support enhancement requests and platform optimization initiatives. Create technical documentation and provide end-user support. Required Qualifications Education Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related field. Experience 3-5 years of experience in Information Technology. Hands-on experience in SharePoint Administration and Development. Experience with Power Automate workflow development and support. Experience supporting .NET applications in enterprise environments. 3-5 years of experience configuring or developing solutions on the Agiloft platform. Technical Skills Required Skills SharePoint Online Administration SharePoint Framework SPFx SharePoint Migration Tools REST APIs and API Integrations Power Automate Microsoft 365 Administration .NET Application Support SQL Server SQL Query Development SSRS Reporting Services AWS Server Administration IIS Administration SSO Configuration and Support Azure Application Configuration Agiloft Development and Configuration Workflow Design and Automation Role-Based Security Management Preferred Skills ServiceNow Azure DevOps Microsoft Dynamics CRM CRM Platforms Power Platform Ecosystem DevOps Practices Enterprise Application Integration Soft Skills Strong ability to translate business requirements into technical configurations and integrations. Excellent analytical and problem-solving skills. Strong communication and stakeholder management abilities. Experience creating user documentation and technical documentation. Ability to work independently and in cross-functional teams. Strong troubleshooting and support skills in production environments.