Technical Support Engineer

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Bogota / Colombia

Grande empresa

Presencial

Sênior

Formação necessária

Descrição da Empresa

Chinese technology company

Pré-Requisitos

Job Responsibility 1. Complex Incident Management: Beyond daily consulting, act as the final escalation point for issues. Lead the troubleshooting of high-priority (P0/P1) incidents involving complex hybrid cloud architectures. 2. Product & Engineering Synergy: Not just "tracking" bugs, but providing deep-dive technical insights to R&D teams. Influence the product roadmap by identifying systemic architectural flaws and proposing optimization solutions. 3. Customer Success & Risk Mitigation: Conduct proactive technical audits and architectural reviews for Key Accounts (KA). Use diagnostic tools not just to "avoid risks" but to design high-availability (HA) and disaster recovery (DR) strategies. 4. Knowledge Empowerment: Create and maintain high-quality technical documentation, troubleshooting playbooks, and internal Knowledge Base (KB) articles to improve the overall team’s technical capability. Work Experience Requirement

• Experience: 3-5+ years of experience in Cloud Computing (IaaS/PaaS/SaaS), DevOps, or Enterprise Architecture.
• Proven Track Record: Experience in supporting Fortune 500 or large-scale enterprise customers.
• Project Leadership: Demonstrated ability to lead complex cloud migration projects or large-scale system troubleshooting under high pressure.
• Certification (Highly Preferred): Alibaba Cloud ACP (Professional) or ACE (Expert) level. Equivalent certifications like AWS Professional/Specialty, Azure Solutions Architect, or Google Cloud Professional Architect. Working Skills Requirement: 1. Infrastructure Mastery: o Deep understanding of Linux/Windows kernel tuning and performance optimization. o Advanced Networking: Expert knowledge in VPC, BGP, VPN, Express Connect (Direct Connect), and SD-WAN. Ability to analyze packet loss/latency using tools like Wireshark/Tcpdump at a professional level. 2. Database & Big Data: Not just "familiar," but capable of performance tuning and migration for at least two engines (e.g., MySQL AND Redis/MongoDB). 3. Cloud-Native & Modern Tech: o Proficiency in Containerization (Docker/Kubernetes) and Microservices. o Hands-on experience with Infrastructure as Code (IaC) tools like Terraform or CloudFormation. 4. Automation & Scripting: Strong ability to automate repetitive tasks using Python, Go, or Shell to improve support efficiency (SRE mindset). Preencha seu currículo antes de continuar

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